Privacy Policy & Cookie Policy

1.1 Information You Provide

When you contact us or submit a quote request, we may collect:

• Name, company name, and job title
• Email address and telephone number
• Postal / business address
• Technical specifications and product requirements you submit

1.2 Information Collected Automatically

When you visit our website, our hosting provider may log:

• IP address (anonymised or full, depending on your region)
• Browser type and version
• Pages visited and time spent
• Referring URL

We do not use invasive tracking or build behavioural profiles.

We use the information collected to:

• Respond to enquiries and provide quotations
• Process and fulfil orders
• Send order confirmations, shipping notices, and invoice documents
• Provide after-sales technical support
• Improve our website and product offerings
• Comply with legal obligations (GST records, export documentation)

We will not sell, rent, or share your personal data with third parties for marketing purposes.

For users in the European Economic Area, our legal basis for processing is:

• Contract performance — to process your order or respond to a quote request
• Legitimate interests — improving our services; fraud prevention
• Legal obligation — tax and export compliance records
• Consent — where we explicitly ask for it (e.g., newsletter sign-up, if offered)

We share data only where necessary:

• Logistics partners — for shipping and delivery (name, address, contact number)
• Payment processors — if you pay online; we do not store card data
• Government authorities — as required by Indian law (GST, customs) or foreign regulations for export
• IT service providers — hosting and email services, bound by data processing agreements

We retain personal data only as long as necessary:

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal retention obligations)
• Object to or restrict certain processing
• Withdraw consent at any time (where processing is consent-based)
• Lodge a complaint with your local data protection authority (EU: your national DPA; India: Data Protection Board of India once operational)

To exercise any right, contact us with the subject line “Privacy Request”. We will respond within 30 days.

7.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently.

7.2 Cookies We Use

We do not use advertising or tracking cookies. You may disable cookies in your browser settings; this will not prevent you from accessing our website content.

Our servers are located in India. If you are accessing from the EU or another jurisdiction with data export restrictions, by using this website you acknowledge that your data is transferred to India, a jurisdiction that may not have equivalent privacy protections. We take steps to protect transferred data through contractual safeguards where required.

We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, or loss. However, no transmission over the internet is completely secure and we cannot guarantee absolute security.

Our website is directed at business users. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such data, contact us immediately for deletion.

We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date. For material changes, we will provide additional notice where feasible.